Returns and Exchanges Policy – ELOROV

At ELOROV, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not fully meet your expectations or may need to be exchanged.

This Returns and Exchanges Policy explains the conditions and procedures applicable to returns, exchanges, and refunds.

If you have any questions or would like to request a return, please contact our customer service team at contact@elorov.com.

1. Returns and Exchanges

You have 30 days from the date you receive your order to request a return or exchange. Unfortunately, we are unable to accept return or exchange requests after this period.

To be eligible for a return or exchange, the item must:

• Be in its original condition;

• Be unworn, unused, and unwashed;

• Have all original tags attached, where applicable;

• Be returned in its original packaging whenever reasonably possible.

We reserve the right to refuse a return if the item does not meet these conditions.

2. Returns and Exchanges Procedure

To initiate a return or exchange:

1. Contact us at contact@elorov.com and provide your order number, the item(s) you wish to return or exchange, and the reason for your request.

2. Our customer service team will review your request and provide you with the necessary return or exchange instructions, including the appropriate return address.

3. Carefully package the item you are returning and, if possible, include your invoice or a document clearly showing your order number.

4. Ship the item to the return address provided by our customer service team. Please do not send your return to any other address without first receiving return instructions from us.

5. Once we receive your returned item, our team will inspect its condition. If the item meets our return requirements, we will proceed with the requested refund or exchange.

Unless the product is defective, damaged, or you received an incorrect item due to an error on our part, return shipping costs are the responsibility of the customer.

3. Refunds

Once your returned item has been received and approved, we will process your refund within 2 business days.

Refunds will be issued, whenever possible, to the same payment method used for the original purchase.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Original shipping charges are non-refundable unless the return is due to a defective or damaged product or an error on our part.

4. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at contact@elorov.com.

Please provide your order number and, where possible, photos showing the issue.

Once the issue has been verified, ELOROV will cover the applicable return shipping costs and arrange a replacement, exchange, or refund, depending on the circumstances.

5. Exchanges

If you would like to exchange an item, please contact us at contact@elorov.com so we can confirm the eligibility of your item and the availability of the replacement product.

All exchanges are subject to product availability. If the requested replacement is unavailable, we may offer you a refund in accordance with this policy.

6. Contact Us

If you have any questions or concerns regarding our Returns and Exchanges Policy, or if you need assistance with a return or exchange, please contact us:

ELOROV
Email: contact@elorov.com

Our customer service team is here to assist you and will make every effort to process your request as quickly as possible.

At ELOROV, customer satisfaction is important to us. Thank you for choosing and trusting our brand. We are committed to resolving any issues with your order professionally and efficiently while providing you with high-quality products and service.