Privacy Policy – ELOROV

At ELOROV, protecting your privacy and personal information is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, use our services, or contact us.

Please read this Privacy Policy carefully to understand how your personal information may be handled.

1. Personal Information We Collect

When you visit our website, place an order, create an account, subscribe to communications, or contact us, we may collect certain personal information, including:

• Contact and identification information: Your name, billing and shipping address, email address, telephone number, and other information necessary to process your order or provide our services.

• Order information: Details about the products you purchase, returns, exchanges, refunds, and your order history.

• Payment information: Payment details necessary to complete your purchase. Payment information is generally processed securely by our payment service providers. ELOROV does not directly store complete credit or debit card details.

• Device and browsing information: Information such as your IP address, browser type, device information, pages visited, products viewed, interactions with our website, and other browsing information.

• Customer communications: Information you provide when contacting us by email, through our contact form, or through other customer service channels.

2. How We Use Your Personal Information

We may use your personal information to:

• Process, manage, and fulfill your orders;

• Arrange shipping and delivery;

• Process returns, exchanges, and refunds;

• Manage your customer account;

• Communicate with you regarding your orders or inquiries;

• Provide customer support through contact@elorov.com;

• Detect and prevent fraudulent or unauthorized transactions;

• Maintain the security and functionality of our website;

• Improve our website, products, services, and customer experience;

• Analyze website usage and customer interactions;

• Send marketing communications, special offers, or promotional information where permitted by law and, where required, with your consent;

• Comply with applicable legal, regulatory, tax, accounting, and other obligations.

3. How We Share Personal Information

ELOROV does not sell or rent your personal information.

We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

• E-commerce and hosting providers, including platforms used to operate our online store;

• Payment processors that securely process transactions;

• Shipping and logistics providers that deliver your orders;

• Technology and analytics providers that help us operate, secure, and improve our website;

• Marketing and advertising providers, where applicable and permitted by law;

• Professional advisers or authorities when necessary to comply with applicable laws or protect our legal rights.

These third parties may process personal information only as necessary to provide their respective services or as otherwise permitted by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website features, remember your preferences, understand how visitors use our website, improve performance, and provide relevant marketing or advertising where applicable.

Depending on your location, you may have the ability to manage or reject certain non-essential cookies through the cookie settings available on our website or through your browser settings.

Disabling certain cookies may affect the functionality of some parts of our website.

5. Security of Your Personal Information

We use reasonable technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Payment transactions are processed through secure payment providers in accordance with applicable security standards.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Your Privacy Rights

Depending on where you live and the applicable data protection laws, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of your personal information, subject to applicable legal exceptions;

• Request restriction of certain processing activities;

• Object to certain uses of your personal information, including direct marketing;

• Withdraw your consent where processing is based on your consent;

• Request a copy or transfer of certain personal information, where applicable;

• Opt out of marketing communications at any time.

To exercise any applicable privacy rights, please contact us at contact@elorov.com.

We may need to verify your identity before processing certain requests.

8. Marketing Communications

If you choose to receive promotional emails or other marketing communications from ELOROV, you may unsubscribe at any time by using the unsubscribe option provided in our marketing communications or by contacting us at contact@elorov.com.

You may continue to receive non-promotional communications relating to your orders, transactions, or customer service requests.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for the privacy practices of third-party websites or services that we do not control. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website and services are not intended for children who are not legally permitted to make purchases or provide personal information without appropriate parental or guardian consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

11. International Data Transfers

Some of our service providers may operate or store information in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards may be used to protect personal information transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, or applicable legal requirements.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

13. Contact Us

If you have questions about this Privacy Policy, would like to exercise your applicable privacy rights, or have concerns regarding the handling of your personal information, please contact us:

ELOROV
Email: contact@elorov.com

Thank you for trusting ELOROV. We are committed to protecting your personal information and providing a secure and reliable shopping experience.